Location
Weston, FL, United States
Posted on
Feb 15, 2022
Profile
Job Information
Humana
Bilingual Care Coach RN- Conviva Weston Windmill & Conviva Memorial West
in
Weston
Florida
Description
Be a part of the Clinical Care Team-- as a Care Coach you will work alongside a PCP in a clinic to engage our members to develop lifelong well-being and health. The Conviva Care Center Care Coach helps coordinate and evaluate the management of patients with acute and chronic conditions, as well as patients discharged from acute facilities, to achieve high quality care. The Care Coach is an integral part of clinical rounds and interacts with all levels of nursing and other Be a part of the Clinical Care Team-- as a Care Coach you will work alongside a PCP in a clinic to engage our members to develop lifelong well-being and health. The Conviva Care Center Care Coach helps coordinate and evaluate the management of patients with acute and chronic conditions, as well as patients discharged from acute facilities, to achieve high quality care. The Care Coach is an integral part of clinical rounds and interacts with all levels of nursing and other departments to assure effective utilization of resources that meet the physiological and safety needs of the patient and their families. departments to assure effective utilization of resources that meet the physiological and safety needs of the patient and their families.
Responsibilities
Roles Description:
Be a part of the Clinical Care Team-- as a Care Coach you will work alongside a PCP in a clinic to engage our members to develop lifelong well-being and health. The Conviva Care Center Care Coach helps coordinate and evaluate the management of patients with acute and chronic conditions, as well as patients discharged from acute facilities, to achieve high quality care. The Care Coach is an integral part of clinical rounds and interacts with all levels of nursing and other departments to assure effective utilization of resources that meet the physiological and safety needs of the patient and their families.
The Care Coach nurse for this position will work in our Conviva Weston Windmill & Memorial West center locations. Monday-Friday 8am-5pm
Role Competencies:
Demonstrated ability to create an exceptional patient experience leveraging excellent customer service skills
Serve as liaisons between doctors, care providers, patients, and patient representatives.
Effective communication is key to this position to ensure understanding regardless of the communication vehicle; understand the needs and perspectives of others and tailor delivery accordingly; share information appropriately; actively listen
Interpersonal effectiveness (emotional intelligence): Understand oneself, effectively manage emotions, listen and communicate with respect, and build trusting relationships
Ability to work well with a team; Develop and manage interpersonal relationships with entire care team
Responsible for achieving organizational goals and accountable for results. Meet established expectations and take accountability for results; encourage others to do the same
Strong organization and time management skills with the ability to prioritize, multi-task organize and manage multiple priorities and/or projects using appropriate methodologies and tools
Self-motivated and committed to achieving best results
Possess critical thinking skills, independent decision-making capability
Proactively identify, evaluate, and solve problems with logic and a systematic approach; look beyond the obvious to see root cause issues and creative solutions. Make appropriate decisions in the face of ambiguity. Anticipate and resolve barriers and constraints
Implement physician approved care plans for patients in the Care Coordination System.
Lead and collaborate with other members of the healthcare team in the planning, directing and evaluating patients in the Care Coordination System
Monitor and care for high risk patients with acute and chronic medical conditions
Assess patient needs; develop, plan, implement and evaluate goals with interventions for the care plan to meet patient's and family's needs
Record patient care and progress on appropriate documents including patient-specific care plans. Maintain and properly log patient follow up calls as required
Educate and teach patients and families regarding patient disease and procedures that will directly affect the patient
Provide direct care to patients for interventions that require nurse licensure such as: administering intravenous medication or hydration, insertion of urinary bladder catheter
Flexible to changes in work schedule and location as needed by the organization
Maintain standards for professional nursing practice and demonstrate the ability to use the nursing process in setting
Maintain clear and active nursing license
Other duties as assigned
Role Requirements:
Must be bilingual Fluent in English and Spanish
Must genuinely love to work with the Senior Adult population, and desire to work to support them to age well
Active RN License in the State in which they practice
Active CPR-BLS from the American Heart Association
Minimum 2 years prior nursing experience in an acute or post-acute setting, case management or disease management
High proficiency with computers including Microsoft products, Word, Excel, and Outlook
Able to engage with patients face to face and telephonic
Role Desirables:
Prior clinical experience in an acute care, intensive care and/or coronary care or Medical Surgical experience preferred
RN license, Bachelor's or Associate degree in Nursing preferred, Certified Case Manager
Experience with Electronic Medical Records; e-Clinical Works (e-CW)
ICD-10, CPT codes, HCPCS knowledge preferred
Managed care experience including knowledge of HEDIS and CMS guidelines
Role Requirements:
Must be bilingual Fluent in English and Spanish
Must genuinely love to work with the Senior Adult population, and desire to work to support them to age well
Active RN License in the State in which they practice
Active CPR-BLS from the American Heart Association
Minimum 2 years prior nursing experience in an acute or post-acute setting, case management or disease management
High proficiency with computers including Microsoft products, Word, Excel, and Outlook
Able to engage with patients face to face and telephonic
Fluent in English and Spanish
Role Desirables:
Prior clinical experience in an acute care, intensive care and/or coronary care or Medical Surgical experience preferred
RN license, Bachelor's or Associate degree in Nursing preferred, Certified Case Manager
Experience with Electronic Medical Records; e-Clinical Works (e-CW)
ICD-10, CPT codes, HCPCS knowledge preferred
Managed care experience including knowledge of HEDIS and CMS guidelines
Vaccine Policy
For this job, associates are required to be fully COVID vaccinated, including booster or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.
If progressed to offer, you will be required to:
Provide proof of full vaccination, including booster or commit to testing protocols
*OR *
Provide proof of applicable exemption including any required supporting documentation
Medical, religious, state and remote-only work exemptions are available.
Being a part of the Conviva team gives you:
We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.
Scheduled Weekly Hours
40
Company info
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