Nurse Manager Winchester Chest Clinics

Profile

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Ambulatory Patient Services Managers in partnership with the Medical Director (s) is responsible and

accountable for oversight of outpatient practice (s), hospital sites ensuring achievement of YNHH strategic

objectives and mission in the related patient service line (Pediatrics, Medicine, etc), teaching, research, and

community service. The Ambulatory Patient Service Managers structure their activities to anticipate and respond to

the impact of governmental and commercial carriers, including managed care and other market forces on health care

delivery. They ensure that their unit (s) demonstrate superior outcomes, provide seamless high quality and efficient

delivery of care, and maintain competitive cost structures. The Patient Services

Manager serves as the direct link between hospital strategies and the staff on the patient care team . Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their families

based on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This

includes providing service excellence by creating a great First Impression by demonstrating exemplary customer

service skills for all customer groups including patients, families/friends, physicians, staff and support department

personnel.

Adheres to the I Am YNHH service excellence pledge and promotes a positive work environment.

EEO/AA/Disability/Veteran

Responsibilities

1. The Patient Services Manager is specifically responsible to:

2. Ensure that desired clinical outcomes are achieved through cost effective and efficient processes . 2. Achieve seamless delivery of service by appropriately involving colleagues, physicians, other

customers, and staff to ensure commitment, communication and cross-functional linkage.

3. Collaborate in developing and implementing processes which achieve strategically relevant quality

outcomes in specific functional area (s)

4. Oversee and develop systems to ensure accountability for operations and managerial effectiveness . 5. Articulate unit vision, utilizing resources to ensure staff commitment to strategic and unit

objectives.

6. Develop a team of highly skilled professionals who are effectively utilized .

7. Provide leadership and accomplish objectives through innovation.

UNIT OBJECTIVES

1. Collaborates with division/ unit leadership to design, develop, and implement clinically and fiscally

responsive program philosophies, goals, and objectives.

2.Ensures continuous quality improvement forms a basis for unit/program activity.

3.Formulates recommendations for programmatic change based on trends (market demands, research, and

changes in clinical practice)

4.Establishes systems/processes that ensure effective unit/program operation.

5.Ensures establishment of evidence-based practice standards for all team members.

6.Develops, administers, and communicates practices and procedures that are consistent with institutional

policies and strategies.

7. Understands, communicates all relevant regulatory standards to staff, ensuring that standards are met or

exceeded.

8. Establishes systems to ensure effective utilization and availability of equipment and supplies .

9. Adherence to safety initiatives and maintenance of safe work environment for patients and staff (in absence

of a Safety Nurse resource).

10. Offsite locations: ensures that safety policy and procedure policies for site are developed, communicated

to staff, and meet regulatory standards. Include collaboration with building managers and YNHH offsite

management team, and applicable YNHH departments.

11. Accountable for development and implementation of emergency management contingency plans for patient

care management in times of facilities' closure due to weather, physical plant failure, etc.

FISCAL MANAGEMENT

1. Develops and manages a unit budget to ensure the delivery of cost- effective, quality care.

2 Participates in financial forecasting and planning along with other members of the management team.

3 Develops comprehensive analysis for financial and programmatic recommendations for division

leadership utilizing consistent tools for resource analysis.

4. Communicates comprehensive rationale for financial decisions and determines level of understanding

amount staff and physicians.

5. Evaluates the unit/program's operation for potential implementation of cost effective changes .

6. Implements approved changes and monitors data for cost savings and customer satisfaction.

7. Ensures that required resources are available (e.g. staff, technology) to meet unit/program priorities

and reflect staff and physician input

8. Facilitates staff, physician, and other health care provider compliance with financial decisions.

HUMAN RESOURCE MANAGEMENT

1. Provides vision and leadership to staff in a collaborative environment that offers job satisfaction, recognition,

and stimulates innovative thinking to accomplish goals and objectives.

2. Holds unit leadership and staff accountable for achieving high levels of performance consistent with

evidence-based practice.

3. Implements and actively supports the integration of change through open communication and use of

change management skills.

4. Ensures systems are established to manage the on-going development of staff and leadership talent. 5.Ensures that systems/processes are in place for the recruitment and retention of adequate and appropriate

human resources to meet patient, regulatory, fiscal, and developmental requirements for the unit/program.

6. Ensures that all staff understand their roles in accomplishing unit, divisional, and strategic objectives.

7. Ensures effective internal and cross-functional team functioning of unit leadership and staff.

8. Accountable for staff education, including oversight of unit orientation, and annual

ORGANIZATIONAL LEADERSHIP

1. Promotes the organization to all customers by interpreting and communicating Yale New Haven 's mission

and values, acting as a loyal, supportive, and informed spokesperson for the unit/program,division, and

Hospital.

2.Identifies and communicates opportunities for collaboration

3.Participates in implementing strategic efforts by influencing unit leadership and championing projects within

the unit/program, allocating resources, and utilizing project management skills.

4.Facilitates inter-and intra-unit problem resolution and actively serves on committees for problemsolving.

5. Collaborates with other internal professionals to define, reduce, and eliminate barriers within the system

which may negatively impact patient care.

6. Facilitates and/or actively participates in and contributes to meetings and organizational initiatives with

division leadership and management.

7. Leads unit-centered interdisciplinary initiatives.

8. Promotes visibility of unit leadership throughout the organization.

9. Participates in relevant community programs, health care agencies, charities, and professional

organizations as a representative of the institution as appropriate.

10. Takes responsibility for identifying areas for self-development and actively seeks opportunities and

resources to meet developmental objectives.

11. Takes responsibility for providing a positive learning environment for students working

CUSTOMER SATISFACTION

1. Develops customer relations' standards reflecting excellence consistent with Hospital policy for

internal/external customers in collaboration with unit leadership and appropriate departments.

2. Ensures that all staff are held accountable

3. Ensures that unit leadership effectively models and upholds a customer service orientation with staff

4. Models customer service standards and demonstrates value for all people in the work environment.

5. Ensures that confidentiality of patient, staff, and appropriate management data is maintained.

OUTCOMES MANAGEMENT

1. Identifies and analyzes trends in customer service/satisfaction and provides leadership in resolving any

negative trends.

2. In conjunction with division leadership, establishes and manages a process for monitoring and controlling

staff turnover by unit, title, and type.

3. In collaboration with service line Quality and Safety administrator, Develops and implements processes to

collect relevant clinical indicator data which serves as a

reliable proxy for clinical effectiveness and quality of care.

4. In conjunction with division leadership, develops and implements processes to collect satisfaction data

from patients and physicians.

5. Identifies and analyzes trends in satisfaction, quality outcomes, and practice excellence using data

systematically to guide change in unit/program practices.

6. Implements and measures YNHH, Nursing, Divisional or Service Line outcomes and practice standards as

well as School of Medicine/Residency requirements

KEY INTERFACES

1.The Patient Services Manager interacts primarily with the following external interfaces: 1. Patients 2.Families 3. Providers: Physicians, Fellows, Residents, APRN/Midwifery Student, Physician Assistant. 2. The Patient Services Managers interact secondarily with the following external interfaces: 1.Professional Counterparts 2. Vendors/Suppliers 3.Referral and Contractual Sources,3. In addition, in selected positions the Patient Services Manager also interacts with the following external interfaces: 1.General Public 2.Educational Institutions 3.Regulatory Agencies

4.The Patient Services Manager interacts primarily with the following internal interfaces: 1. Other Patient Services Managers and Divisional Leadership 2.Medical Directors of Assigned Functional Area 3. Hospital

Managers 4.Fellow coworkers of direct functional area, 5. Staff from ancillary support departments 6.Division

Executive 7. Administrative Officers

5.The Patient Services Manager interacts secondarily with the following internal interfaces: 1.Non-Division Directors 2. Corporation Directors/Managers 3. Clinical Advisors 4. Other Hospital Staff

DECISION MAKING AUTHORITY

1. Patient Services Managers have the authority to formulate and execute unit /program vision, goals, and

plans consistent with Hospital strategies and policy. They determine whether needed resources have been

committed and facilitate the acquisition of additional resource were indicated.

2. They have the authority to advocate change in processes and systems to facilitate optimal health care

delivery.

3. They facilitate the resolution of staff, patient, and physician issues within agreed upon financial and

regulatory limits. Patient Services Managers monitor and enforce policy as well as recommended changes to

Patient Services Executives. They coach, monitor, and document staff performance and make

recommendations for compensation and promotion.

4. They represent Yale-New Haven Medical Center and the program they manage within the Hospital and in

the larger external community

Qualifications

EDUCATION:

Baccalaureate Degree in Nursing required and/or a Masters Degree in Nursing.

Masters Degree Preferred

Masters Degree Required as of 1/1/2021. The degree does not have to be in Nursing depending on whether the

Bachelors Degree is a BSN. One of the two degrees (Bachelors or Masters) MUST BE IN NURSING. EXPERIENCE (number of years and type required to meet an acceptable level of performance):

Five (5) to six (6) years experience including clinical practice experience and two (2) to three (3) years of

demonstrated leadership/ supervisory/ management experience required. Ambulatory experience preferred.

SPECIAL SKILLS:

Demonstrated ability to direct a diverse work force in a fast paced ambulatory care environment. May be

accountable for more than one site/location.

Demonstrated ability to manage multiple priorities. Excellent communication skills. Knowledge of and proficient in

the operation and use of computer-based information systems, to facilitate all aspects of care delivery .

Knowledgeable in budgeting and financing of operational units (salaried and non-salaried).

Knowledgeable of Quality Improvement processes, and capable of implementing concepts. Demonstrated ability to

implement and support change required.

ACCOUNTABILITY:

Managers have the authority to formulate and execute unit/program vision, goals, and plans consistent with Hospital

strategies and policy. They determine whether needed resources have been committed and facilitate the acquisition

of additional resource were indicated.They have the authority to advocate change in processes and systems to

facilitate optimal health care delivery.They facilitate the resolution of staff, patient, and physician issues within agreed upon financial and regulatory limits . Patient Services Managers monitor and enforce policy as well as recommended changes to Patient Services. Executives. They represent Yale-New Haven Medical Center and the program they manage within the Hospital and in the larger

external community.

COMPLEXITY:

Ensure that desired clinical outcomes are achieved through cost effective and efficient processes. Achieve seamless delivery of service by appropriately involving colleagues, physicians, other

customers, and staff to ensure commitment, communication and cross-functional linkage. Collaborate in developing and implementing processes which achieve strategically relevant quality

outcomes in specific functional area(s). Oversee and develop systems to ensure accountability for operations and managerial effectiveness. Articulate unit vision, utilizing resources to ensure staff commitment to strategic and unit objectives. Develop a team of highly skilled professionals who are effectively utilized . 1 .7 Provide leadership and accomplish objectives through innovation.

LICENSURE/CERTIFICATION:

Current Connecticut State RN Nursing licensure required

All eligible, nurse leaders must have one of the following nursing leadership certifications by December 31, 2028 and then be maintained.

o ANCC Basic (NE) Nurse Executive, or

o AONE (CNML) Certified Nurse Manager Leader

INFORMATIONAL SPECIAL WORKING CONDITIONS AND PHYSICAL DEMAND:

Twenty-four hour a day accountability for all operational aspects. (On call systems for patient call /care) Exposure to

biohazards blood and body fluids. Prolonged standing, walking, and lifting required.

Additional Information

Prior ambulatory management experience preferred. Prior pulmonology experience preferred.

Responsible for multiple Winchester Chest Clinic sites with a staff of 20-25 employees and multiple providers with various pulmonary subspecialties.

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Company info

The Westerly Hospital
Website : http://www.westerlyhospital.com